Q: What is your minimum order quantity (MOQ)?
A: MOQ varies by product type. For most disposable e-cigarettes, it starts at 50 units. Customized orders may require higher quantities — please inquire for exact figures.
Q: How long does it take for an order to be shipped and delivered after order confirmation?
A: China Warehouse: The order preparation time is usually 3-5 business days, though it may take longer during high-volume periods. Shipping to your address generally takes around 10-15 business days. Delays may occur due to flight issues or customs checks.
Europe Warehouse: Shipping included;ships within 1-2 days after payment arrives at your doorstep in 5-7 days.
Q: Do you support drop shipping or private labeling?
A: Yes, we support private labeling and drop shipping for international retailers and distributors.
Q: What payment methods do you accept?
A: We accept wire transfer (T/T), letter of credit (LC), and Alipay and WeChat transfers. For large orders, we recommend using bank transfers.
Q: Can this goods ship to our country?
A: Yes, We can ship to most Europe country, North America and so on.
Q: Can I check the logistics?
A: Sure, we will provide the logistics number for you, so that you can check the track, we will also update the logistics situation for you.
Q: How are goods shipped?
A: We offer multiple shipping options: sea freight (for bulk orders), air freight (fast delivery), and express services like DHL, FedEx, and UPS. Shipping terms can be arranged FOB, CIF, or EXW.
Q: Do you offer OEM/ODM services?
A: Yes, we specialize in OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing). We can customize product design, packaging, branding, and more according to your requirements.
Q: Can I get samples before placing a bulk order?
A: Yes, sample orders are available. Please contact our sales team for pricing and lead time details.
Q: How can I contact your sales team?
A: Contact us via email at 459027846@qq.com, WhatsApp (+86 19375750318), or fill out the inquiry form on our website. We respond within 24 hours.
